F.A.Q

Limited Edition Prints

What does "limited edition" mean?

Each print in a collection is limited to a specific number of copies (usually 8 + 2 artist test). Once those are sold, that specific print won't be available again in that size.

How do I know my print is authentic?

You will receive a digital certificate of authenticity with your purchase, detailing the specific edition and print details.

Collections

Do you ship worldwide?

Yes, we offer worldwide shipping.

How long does shipping take?

- Europe: 1-2 business days
- Rest of the world: 4-6 business days
- Venezuela: Up to 4 weeks

My order hasn't arrived yet, what should I do?

If your order hasn't arrived within the expected timeframe, please email us at info@reinaldodiaz.com.

What if I provided an incorrect shipping address?

You will be responsible for the additional shipping costs incurred if the address is incorrect or incomplete.

Fine Art Prints

What is a fine art print?

Fine art prints use acid-free paper and pigment inks to ensure the highest quality, longevity (60+ years), and color accuracy. They are ideal for display and collecting.

Do you offer framing options?

While we recommend you find a local framer, I can provide recommendations and assistance for an additional fee. Contact me via email with your inquiry.

Framing

Which framing option is right for me?

The best framing depends on where the print will be displayed.

- Acrylic: Modern, sleek look. Ideal for contemporary spaces.
- Gallery Frame: Classic look. Can be paired with museum glass to reduce reflection.
- Aluminum Dibond: Durable and weather-resistant. Suitable for outdoor display.

ORDERING

Do you offer custom sizes?

No, prints are only available in the sizes listed on the website.

Are there more photos available for purchase than what's on the website?

No, all available prints are showcased on the website.

Returns and Issues

What if there's a problem with my order?

If there's an issue with your order or the product was damaged during shipping, please contact us at info@reinaldodiaz.com.

Payment

What payment options do you accept?

We accept credit/debit cards, PayPal, and bank transfers.

What if I'm ordering from Venezuela and have limited payment options?

We also accept Zelle. If you need assistance with payment, please contact us via email.